Reingenieria De Procesos Libros 20.pdf
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Para ayudar en esa labor, y para proporcionar cierta homogeneidad y algo parecido a una estandarización, surgen los modelos de referencia de procesos o frameworks. Los modelos de referencia sin como una especie de estanterÃa que ordenan el conocimiento estableciendo espacios y secciones donde colocar nuestros libros, que, en este caso, serÃan los procesos de negocio nuestra compañÃa. Nos proporcionan un marco general, particularizable para cualquier empresa, de los procesos de negocio de una compañÃa. En algunos casos son sectoriales o de aplicación particular (como puede ser el caso de eTOM para el sector de las Telecomunicaciones, ITIL para la prestación de servicios TI o SCOR para el caso de la cadena de suministro) y en otros, ser de propósito general como el caso que nos ocupa en este post: PCF. 2b1af7f3a8
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